We will send you two emails after you place your order: an order confirmation email straight away, and a shipping confirmation email (with tracking number) once your parcel has been dispatched.

If you did not receive your order confirmation email, please check your Spam or Junk folder first. If you used a phone number instead of an email address at checkout, you will not receive a confirmation email.

If you still cannot find it, please contact us at info@velorasboutique.com and we will resend it for you.

Orders are typically processed within 4–8 business days (Monday to Friday). Once dispatched, delivery takes 1–3 business days, so the total delivery time is 5–11 business days.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Once your order has been processed and dispatched, standard shipping within the UK typically takes 1–3 business days. Combined with our processing time of 4–8 business days, total delivery is 5–11 business days from the date you place your order.

All orders include free standard shipping. You will receive a tracking number by email as soon as your parcel is on its way.

If you made a mistake when entering your delivery address, you can still change it before your order ships. In some cases, minor address changes can be applied after dispatch.

Please contact us as soon as possible at info@velorasboutique.com if you need to update your delivery address.