FAQ
NEED HELP?
Frequently Asked Questions
1. How long does delivery take?
Orders are processed within 4-8 business days (Monday to Friday). Once dispatched, Royal Mail typically delivers within 1-3 business days. Total estimated delivery time is 5-11 business days. For full details, see our Shipping Policy.
2. Can I return an item if it doesn't fit or I change my mind?
Yes. We offer a 30-day return policy. Items must be in new, unused condition with original tags and packaging. To start a return, email us at info@velorasboutique.com. For full details, see our Return & Refund Policy.
3. Can I cancel my order after placing it?
Please contact us as soon as possible at info@velorasboutique.com. We will do our best to accommodate your request, but once an order has been dispatched, it cannot be cancelled or amended.
4. Which payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. All transactions are processed securely through Shopify Payments. For full details, see our Payment Policy.
5. Is shopping on your site secure?
Yes. Our website uses SSL encryption and all payments are handled by Shopify Payments, a PCI-DSS Level 1 compliant payment processor. We never store your card details.
6. Do you ship internationally?
We currently ship within the United Kingdom only.
7. How much does shipping cost?
We offer free standard shipping via Royal Mail on all orders to the United Kingdom, with no minimum purchase required.
8. What if my order arrives damaged or incorrect?
Please contact us immediately at info@velorasboutique.com with photos of the issue. If the item is faulty, damaged or incorrect, we will cover the full cost of the return and arrange a replacement or refund.
9. Do I have to pay customs or import fees?
No. Since we ship only within the United Kingdom, there are no customs or import fees to pay.
10. Are your products true to size?
Each product page includes a size guide. If you are unsure about your size, please contact our customer service team at info@velorasboutique.com for advice before ordering.
11. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a Royal Mail tracking number and link. Please allow up to 24 hours for tracking information to become active.
12. How can I contact customer service?
You can reach us by email at info@velorasboutique.com or by phone at +44 7473 954967. Our hours are Monday to Friday 09:00-18:00 and Saturday to Sunday 10:00-16:00 (GMT). We aim to respond to all inquiries within 24 hours.