Payment Policy

Payment Policy

At Veloras Boutique, we want your shopping experience to be safe, easy and convenient. Below you will find information about the payment methods we accept and how we handle your transactions.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • Apple Pay
  • Shop Pay
  • Google Pay

Payment Security

All transactions on our website are processed securely through Shopify Payments. Your payment information is encrypted using industry-standard SSL (Secure Sockets Layer) technology. We do not store your full credit or debit card details on our servers.

Currency

All prices on our website are displayed in British Pounds Sterling (GBP, £). The total amount charged to your payment method will be the amount shown at checkout, including any applicable taxes and after any discounts have been applied.

When Is Payment Taken?

Payment is taken at the time you place your order. Your card will be authorised and charged when you complete the checkout process. If a payment fails, the order will not be placed and you will be asked to try again or use a different payment method.

Refunds

If you are entitled to a refund under our Return & Refund Policy, the refund will be issued to the original payment method used at checkout. Please allow up to 14 days for the refund to appear on your statement after it has been processed by us. Your bank or card provider may require additional time to post the credit.

Problems with Payment

If you experience any issues with payment, please contact us at info@velorasboutique.com or call +44 7473 954967 and we will do our best to help you complete your purchase.

Contact Information

Store name: Veloras Boutique
Company name: E-Commerce Paweł Panasiuk
Company Address: ul. Słonimska 5/45, 15-028 Białystok, Poland
Warehouse Address: 19 Farndon Ave, Marston Green, Birmingham B37 7XN, United Kingdom
Company nr. (NIP): 9662225748
Phone: +44 7473 954967
Email: info@velorasboutique.com

Monday to Friday | 09:00 – 18:00 (GMT)
Saturday and Sunday | 10:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.