Shipping policy
Shipping Policy
At Veloras Boutique, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favourite fashion finds.
1. General Shipping Information
We currently ship throughout the United Kingdom.
Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.
2. Processing Time
Orders are typically processed within 4–8 business days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping – We offer free standard shipping on all orders, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is placed:
- Handling Time: 4–8 business days (Monday to Friday)
- Transit Time: 1–3 business days (Monday to Friday)
- Total Delivery Time: 5–11 business days
- Order Cut-off Time: 06:00
- Time Zone: (GMT) Greenwich Mean Time – London
Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (BFPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email at info@velorasboutique.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.
8. Order Tracking
Once your order has been dispatched, we will send you a confirmation email containing your tracking number and a link to follow your parcel. Please allow up to 24 hours for tracking information to become active.
9. Shipping Policy Update
We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 13/09/2026)
10. Contact Information
Store name: Veloras Boutique
Company name: E-Commerce Paweł Panasiuk
Company Address: ul. Słonimska 5/45, 15-028 Białystok, Poland
Warehouse Address: 19 Farndon Ave, Marston Green, Birmingham B37 7XN, United Kingdom
Company nr. (NIP): 9662225748
Phone: +44 7473 954967
Email: info@velorasboutique.com
Monday to Friday | 09:00 – 18:00 (GMT)
Saturday and Sunday | 10:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.